Updated July 18, 2019

In the event that a confirmed booking needs to be canceled either by a user booking a garage or the garage, the following Booking Cancellation Policy applies. We encourage both users and garages to communicate directly in the event of a cancellation as soon as possible and also immediately notify team@bookgaragetime.com to initiate a booking cancellation.

You must agree to this Booking Cancellation Policy as part of the Terms of Service (Services Agreement) and Community Guidelines in order to use the Garagetime platform. If you do not agree to this policy, you must not use the platform.

Garagetime will initiate all refunds, fees, or applicable payments in accordance with this policy. We also reserve the right to collect any fees for cancellations in accordance with this Booking Cancellation Policy.

Cancellations

Cancellation DateRefund Amount
Booking request pendingFull refund and all platform fees refunded
14+ days prior to booking start time100%, minus platform fees
7 calendar days or less to booking start time50%, minus platform fees
Within 48 hours of booking start timeNon-refundable

The only time the above Cancellation Policy fees may be waived or exemptions made is when mutually agreed upon by both parties in the booking agreement and Garagetime. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify team@bookgaragetime.com.

Garagetime Initiated Cancellations

In the event of extenuating circumstances, Garagetime may decide to cancel a booking and initiate a refund to both parties in accordance with the Booking Cancellation Policy outlined above. These circumstances may include knowledge of potential illegal activity or harm, risk or safety concerns, violation of Community Guidelines, or any other extenuating circumstance.

Rescheduling

When approved by both Garagetime and both parties in the booking agreement, a booking may be rescheduled if mutually agreed upon. The rescheduled booking must be the same duration as the original confirmed booking and also mutually agreed upon in a time period that complies with the above Cancellation Policy.

Cancellation Policy Exemptions

When approved by both parties in the booking agreement and Garagetime, the cancellation policy fees may be waived. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify team@bookgaragetime.com.