Frequently Asked Questions
Garagetime is designed to provide the best possible experience for Garages and Users alike. Here’s how they work:
Garages list their workspace on Garagetime from all over the country, and we help to create descriptive, engaging listings for DIY enthusiasts to discover exclusively on our site.We work with Garages to help them craft an honest and informative listing for their workspace using the Garage’s facts and photos.Listings are live indefinitely with features like community comments and in-platform messaging (these help people books with confidence), payment charge holds (to help ensure payment of garage) and transaction feedback (to give everyone a chance at building a transparent and trustworthy community).
The listing process is fast and affordable: Garages pay nothing to list their space, and then only 10% of the income they earn from any future bookings through the site.
We’ve compiled a list of common frequently asked questions below. Take a look, and if your question is still not answered, drop us an email to team@bookgaragetime.com or chat with us from the chat icon in the bottom right.
General Questions
Garagetime is an online marketplace to search, discover and book DIY workspace to wrench on your car or motorcycle. From a home garage to full commercial shop or dealership, we’re the most comprehensive resource to DIY vehicle workspace in the nation.
We want to reduce the barriers of time, space, and money to connect people with their hobbies and get their hands dirty. We believe that doing is more fun than owning, and working on your vehicle is an amazing way to connect with others and celebrate your machine. We hope to inspire the next generation of people who are passionate about DIY.
Garagetime is a marketplace for booking DIY garage workspace. We connect wrenchers with garages that they might not have access to previously. Wrenchers can search garages, compare prices, request to book, and easily pay through our platform. Our garage are also very passionate about connecting with DIY enthusiasts and providing the best experience possible.
If you are a garage, it’s very simple in that we are a platform for you to share your garage with DIY motor enthusiasts, increase your bookings and revenue, and take your business beyond the reach of what was previously possible. We take the time and financial burden out of having to keep up with social media marketing, requests that are not vetted and become a hassle, and easily manage your bookings and payments.
It is free to list your garage on Garagetime. You are free to create as many listings as you like for different locations or products (mechanic assistance, motorcycle bay, auto bay, no lift).
Garages
Adding your garage to Garagetime is easy and only takes a few minutes. Once you’ve created a Garagetime account, simply click the “List your garage” at the top right. Please note that all listings are subject to review by our team to ensure the safety of our community. Once you submit your listing for review, we will approve it within 24 hours. If you need to expedite this process or need help with your listing, please email us at team@bookgaragetime.com.
It is free to list your garage on Garagetime. You are free to create as many listings as you like for different products (mechanic assistance, motorcycle bay, auto bay, no lift).
We currently charge a 10% transaction fee for all bookings completed on Garagetime. This fee is automatically deducted from your booking total once you accept the request.
You can learn more about our fees here.
We would love for you to add multiple garages, bays, or locations to GarageTime! You are free to do so at any time, as long as they are unique.
Your listing description should be an accurate description of the garage space, equipment, how it is typically used, and what wrenchers can expect. Our community loves discovering new garages and the more detailed you can be, the more booking requests you will receive. You can also mention and detail additional services you offer. If you have particular garage policies, rules, expectations, booking terms, cancellation policy, etc please also include this in your listing.
All accounts that have a garage listing must add payout information in order to receive booking requests. Garagetime uses Stripe and PayPal to power payments. Adding your payout information is easy and can be done in these steps:
1. When logged into your Garagetime account, click on the top right account avatar and then “Account” on the dropdown.
2. On the left navigation, click on “Payments” which will take you to the “Payment settings”.
3. Enter your contact information (required by Stripe for verification) and bank account information.
If at any time you need help with this, please email us at team@bookgaragetime.com.
You can easily accept a booking request by doing the following:
1. When logged into your Garagetime account, click on “Messages” in the top right navigation.
2. On the left side navigation of your Messages Inbox, select the “Booking Requests” tab.
3. Click on the booking request messages directly and you will see the option to accept or deny the booking request. Please note that you can also message the artist directly on the request to clarify and details or let them know about availability.
You are not required to accept a request and may decline any request. If you take no action to accept or deny a request, the booking request will automatically expire in 24 hours. If you missed the request by accident, you can message the wrencher directly from their expired request and suggest that they make another request.
You have 24 hours to either accept or deny a booking request. After 24 hours, the booking request will automatically expire. If you missed the request by accident, you can message the wrencher directly from their expired request and suggest that they make another request.
If you offer additional services that are not included in your garage booking, you can select the option for this to be displayed on your garage listing. This can be done during your initial garage listing creation or by editing at any time from your dashboard. Please note that we do not offer additional services to be booked part of garage booking currently on our platform and this is outside the Services Agreement. Garagetime is only responsible for Booking Agreements included in the hourly or daily rate.
We do not currently have a deposit option, but instead only offer full booking payments to be accepted on our platform.
We let garages identify their individual cancellation policies, so we also let them message with wrenchers and bookings directly to communicate availability, changes in dates, booking modifications, and also cancellation policy enforcement. In the event that this can not be agreed upon directly with a wrencher and garage, you can email us at team@bookgaragetime.com directly.
The amount that you made from the booking will appear in the bank account that you entered your payout information for within a few business days following the booking date. This time period is typically 7-10 business days for the first transfer and is then quicker for following transfers. This process is handled by Stripe or PayPal. Rest assured that once you accept a booking request, the person that booked your garage has been charged for the booking and paid for it. If you have any questions about this at any time, please email us at team@bookgaragetime.com.
You must also legally report income generated from Garagetime to your business and it is your responsibility to do so. If you are responsible for charging local taxes on services, you must also comply with these regulations.
Wrenchers
Booking a garage is easy on Garagetime and you can do so by creating a user account if you have not done so already. Once you do, you can then select a date and time on an individual garage listing and click “Request to book”. On the next page, you will be able to enter a message to the garage regarding how you intend to use the garage, any specific details, requirements, or needs regarding the booking request. You can enter your payment information and send the booking request to the garage.
You will only be charged if the garage accepts your booking request within 24 hours. If they do not accept or deny your booking request within 24 hours, it will automatically expire and you will not be charged.
If you are having trouble with a booking request, you can easily message the listing owner directly from the garage listing. Please note that it is against our Community Guidelines to send personal contact information or transact off our platform.
A booking request is not binding, it is simply letting a garage know you intend to book. A request is a binding Booking Agreement once accepted by the listing owner or garage though. If you sent a request by mistake, need to modify it, or cancel, we encourage you to immediately notify the garage using our messaging. Each garage listing enforces their own cancellation policy identified on their listing, so please keep this in mind prior to submitting a booking request. If you require assistance with a booking request, you can send us a message at any time at team@bookgaragetime.com.
You can send multiple requests, but we strongly recommend that you wait to hear back from a garage once you send a request. If the request is urgent, you can also send them a message regarding the booking request directly from their listing.
Garages are typically very responsive and reply back as soon as they receive a booking request. If you do not hear back from a garage regarding your request, you can also send them a message regarding the booking request directly from their listing.
Once a booking request has been sent it can not be modified. You can however message the garage directly, request for them to cancel, and resubmit another booking request.
A booking is confirmed once indicated as completed by the garage listing owner.
Yes, we ask that you never take communication outside of our platform messaging and never give your contact information prior to entering a Booking Agreement. We also have Community Guidelines in place that outlines this in more detail.
Legal & Insurance
Yes, you should have an insurance policy in place for your garage prior to listing it on Garagetime.
No, Garagetime does not offer marketplace insurance for bookings and instead suggest that all garages adequately ensure their garage, equipment, and premises prior to listing it on Garagetime.
Yes, you can require that wrenchers have their own insurance policy in place for them to book your garage. In the event that you require this, please mention this in your description, notify all booking requests of this requirement, and also receive proof of insurance to verify this prior to accepting a booking. Many of our garages require a valid homeowners or renters policy to cover liability.
You can require that wrenchers have their own insurance policy in place for them to book your garage. In the event that you require this, please mention this in your description, notify all booking requests of this requirement, and also receive proof of insurance to verify this prior to accepting a booking.
Your Booking Agreement through Garagetime is an agreement for a user to use the garage as defined in the listing for the exact date, time period, and for that price. If you have further garage requirements, please notify a booking request directly and ensure they are aware of these prior to accepting the booking request, prior to the booking time, and their arrival.
My Account
You can create a user account in minutes doing the following:
1. Click “Log in” at the top right
2. Enter your email address and create a secure password
3. Please check the email address you entered and confirm you email
See our complete writeup on
how to get started using GarageTime as either a User or Garage host.
You can reply to messages and accept a booking request by doing the following:
When logged into your GarageTime account, click on “Messages” in the top right navigation.
On the left side navigation of your Messages Inbox, select the “My Requests” to see your garage booking requests and “Booking Requests” tab to respond to booking requests.
If you would like to permanently delete your GarageTime user account, please email us at team@bookgaragetime.com.
Please report any suspicious activity or users immediately by sending us an email at team@bookgaragetime.com.
